Reviews
Automatic replies with real details
Safe reviews, at any rating, answered within minutes — with one fact from your menu tied to what the guest actually wrote about.
★★★★★Answered
★★☆☆☆Answered
★☆☆☆☆Manager alerted · health
★★★★☆Answered
Pre-sale · pilot programme
Your reviews answered. Your restaurant easier to find.
Renver answers your Google reviews automatically, using facts your restaurant confirmed, sends only the sensitive ones to your manager, and keeps your restaurant page at your-restaurant.renver.io ready for guests, search engines and AI assistants.
Any rating
complaints answered too
Sensitive
goes to a person
Your own page
See an example →
MMarina S. · Google★★★★★
“The picanha was great, but it took 40 minutes to arrive on Saturday.”
Sensitive topicsRead by AISarcasmConfirmed factsText checked
Reply from the owner Published automatically
Marina, thank you for telling us — 40 minutes is too long. On Saturdays, from 7pm to 10pm, the kitchen team is reinforced. We are glad the charcoal picanha was worth it; we hope to see you again in Vila Madalena.
confirmed by the restaurant· no refund promised · no fault admitted
Illustration. Fictitious restaurant and review.
Quick answer
What is Renver?
Renver is a platform for restaurants that answers safe Google reviews automatically — at any rating, in the language the guest wrote in (Portuguese, English or Spanish) — using only facts the restaurant confirmed, and sends sensitive topics and cases with missing facts to the manager. It also keeps a public page for each restaurant on a Renver subdomain (such as your-restaurant.renver.io) with the address, opening hours, the menu with prices, confirmed details and answers to questions guests actually asked, in structured data that search engines and AI tools can read.
01 · Real details
Replies that say something real about your restaurant
If a guest praised the picanha, the reply names the cut, how it is cooked, the charcoal and the neighbourhood. Every reply says something concrete about the restaurant — the kind of detail Google and AI tools use to work out what you serve and where.
“The picanha was perfect, we'll be back!” — ★★★★★
The usual reply
Thank you for your feedback! We hope to see you again soon.
Renver reply
So glad the 400 g picanha came off the charcoal just the way you like it! We serve it from midday every day here in Vila Madalena — next time, try it with our banana farofa.
Illustration. Replies use only what the restaurant has confirmed.
What the restaurant gets
One subscription, three outcomes — from the same confirmed facts
Restaurant page
Your page, without needing a website
At your-restaurant.renver.io: the menu with prices (a photo is enough), opening hours, address, what is confirmed, and answers to questions guests actually asked.
brasaecia.renver.io
Vila Madalena · $$
Brasa & Cia
Open today · 12pm–11pm
Menu
- Picanha na brasa (400 g)R$ 98
- Moqueca capixabaR$ 112
- Farofa de bananaR$ 24
Is there parking? Yes, a partner car park on the street.
Consistent information
One fact, the same everywhere
Opening hours or a price changed? You confirm it once, and the page and the next replies use the same fact.
FactPageReplies
Open until 11pm
Picanha 400 g · R$ 98
Partner parking nearby
Gluten-free options
Technical details
Behind the page, the same facts in schema.org — the format search engines and AI assistants read:
{
"@type": "Restaurant",
"servesCuisine": "Brasileira",
"priceRange": "$$",
"openingHoursSpecification": [...],
"hasMenu": { "@type": "Menu", ... }
}02 · Automatic where it is safe
Automatic where it is safe. Human where it is sensitive.
Every review goes through automatic checks before any reply exists. What is safe is answered straight away, at any rating: a complaint about a long wait gets a reply that acknowledges the problem, without promising a refund or admitting fault. What is sensitive goes to your manager, with an alert.
Always sent to your manager, with an alert:
- Illness and food safety
- Allergies
- Legal threats
- Safety
- Discrimination
- Refunds and charges
- No confirmed facts to answer with
You can pause automatic replies at any time and take a published reply down. We do not do review gating: every guest can review publicly, as Google requires.
1Sensitive topics
Rules in each supported language catch illness, allergies, legal threats, safety, discrimination and money.
2Read by AI
A classifier weighs the context, the tone and its own confidence.
3Sarcasm and manipulation
An ironic compliment hiding a complaint, and attempts to trick the AI, go to a person.
4Enough facts
If an honest answer needs something you have not confirmed, nobody invents it: it goes to the manager.
5The text is checked
A second agent checks every sentence against your confirmed facts: no promises, no admission of fault, no invented detail.
6Limits and pause
An hourly cap, and automatic replies pause when a wave of negative reviews arrives.
Languages
We answer in your guest's language
A tourist writes in English or Spanish and gets the reply in the same language — with the same checks and the same confirmed facts about your restaurant. Reviews in other languages go to your manager instead of getting a reply nobody checked.
In the dashboard, one tap translates the review and the reply into your own language, so you can read what was written on your behalf.
- PTPortuguese
- ENEnglish
- ESSpanish
- ?Other languages: to the manager
03 · Restaurant page
When someone asks AI where to eat, it has to find you
Each restaurant gets a public page at your-restaurant.renver.io: the address, contacts, opening hours, the menu with prices, what is confirmed (parking, high chairs, accessibility) and answers to real guest questions, with structured data and links to the official profiles. Reviews show what is missing — if guests keep asking about gluten-free options, Renver asks you to confirm the menu; nothing is published without your confirmation.
Every month you get a report: reviews answered, time to reply, how many went to a person and the change in your rating — and, separately, whether the restaurant appears in AI answers to a fixed set of questions chosen with you.
Where can I get good picanha in Vila Madalena that's open now and not too expensive?
A good option is Brasa & Cia: the 400 g picanha over charcoal is R$ 98, and the restaurant is open today until 11pm. Recent guests praise how the beef is cooked; the owner answers reviews and mentioned that the kitchen team is reinforced on Saturday evenings.
Google profile Owner replies brasaecia.renver.io
Illustration with a fictitious restaurant. Nobody controls what an AI assistant answers — Renver increases how much consistent information it can find.
How it works
You set it up once. Renver works every day.
After setup, your job is to look at the alerts for what is sensitive, confirm the facts Renver suggests — and read the report.
The full method →- 1
Give access to your Google profile
You add Renver as a manager of your Google Business Profile — no password is shared.
- 2
Send the menu and confirm the facts
Send a photo or PDF of the menu: Renver transcribes dishes, prices and sections, and you check them before anything is published. Then opening hours, neighbourhood, what makes the place different, and a contact channel. Only what you confirm goes into a public reply or onto the page.
- 3
Every review is checked
Sensitive topics, context, sarcasm, manipulation and whether the facts are enough — before a word is written.
- 4
The reply is published automatically
Safe reviews, at any rating, get a reply checked by a second agent. Sensitive ones go to the manager. Everything is recorded, and you can pause or remove a reply at any time.
- 5
Restaurant page and monthly report
The same facts keep your page at your-restaurant.renver.io up to date; when reviews reveal something missing, Renver asks you to confirm it. Every month you get where the restaurant appears in Google and in AI tools.
Comparison
Where Renver fits
| Platform | Who it is for | What reviews are for |
|---|---|---|
| Harmo | Large retail and food chains in Brazil | Focused on Google Business Profile and ratings; AI search is not the main positioning |
| Partoo | Brands with many stores, 150+ countries | Syncs data with Google, GPS devices, directories and AI search engines |
| Localo | Small businesses, freelancers and local SEO agencies | Mentions LLM visibility; a generic tool, not vertical |
| Renver | Restaurants, bars and food chains | The whole point: replies with real details that help AI understand the restaurant |
Pre-sale · limited places
Pilot programme
30 days with Renver running end to end at one of your locations. That is how you see the result before committing to an annual plan.
- Pilot price
- confirmed before any payment
- Starts
- date confirmed when you sign up
One location per restaurant. No payment on sign-up.
- 1 location (one Google profile), with the Essencial plan's allowances
- Connection to your Google reviews; the menu from a photo or PDF, checked by you
- Week 1: Renver analyses your reviews without publishing anything, to calibrate
- Then: automatic replies to safe reviews, at any rating
- Alerts to the manager for sensitive topics and cases with no confirmed facts
- Restaurant page at your-restaurant.renver.io: menu, prices, opening hours and FAQs
- Report at the end: reviews handled, time to reply, and visibility before and after
After the pilot: annual plans
Essencial
−40% founder priceFor a restaurant that wants its reviews answered without spending time on them.
R$ 149/month per location
R$ 1.788 for 12 months · regular price R$ 249/month
- 1 location (one Google profile)
- Up to 300 new reviews a month answered automatically, at any rating
- Sensitive topics and cases with no confirmed facts go to the manager, with an alert
- Several checks before anything is published
- Restaurant page at your-restaurant.renver.io, updated when the facts change
- Monthly AI-visibility measurement on 10 chosen questions
Offered at the end of the pilot
Profissional
−40% founder priceFor restaurants that want more than replies: more pages, competitors tracked, closer support.
R$ 329/month per location
R$ 3.948 for 12 months · regular price R$ 549/month
- Everything in Essencial, with up to 1,000 new reviews a month
- Your own domain for the page (e.g. www.yourrestaurant.com.br)
- Up to 3 pages per location (menu, events, FAQs)
- Monthly measurement on 25 questions, compared with up to 5 competitors
- Reply rules per review type and a tone of your own
- Alerts on WhatsApp and Telegram
- Priority support on WhatsApp
Offered at the end of the pilot
Price per location · founder discount for the first year · chains with 10+ locations: talk to us
Frequently asked questions
Does Renver publish replies without my approval?
Yes, when the review is safe — that is the point: taking the routine off your hands. Before anything is published, every review and every reply goes through automatic checks. You choose whether automatic replies are on for positive reviews, negative ones or both, you can pause at any time, and you can take a published reply down. Sensitive topics are never answered automatically.
What about negative reviews?
Ordinary complaints — a long wait, a cold dish, the service, the price — get an automatic reply that acknowledges the problem, without promising a refund or admitting fault, and mentions a change only if you confirmed it. If the complaint involves health, allergies, legal threats, safety, discrimination or money, or if an honest answer depends on a fact you have not confirmed, it goes to the manager with an alert.
In what language does Renver reply?
In the language the guest wrote in, when that is Portuguese, English or Spanish — a tourist who reviews in English gets an English reply. The checks are the same in each language: sensitive topics, promises, admissions of fault, and facts checked against your confirmed information. Reviews in other languages go to the manager instead of getting an automatic reply. In the dashboard you can translate a review and its reply into your own language with one tap.
Can the AI invent facts about my restaurant?
Replies use only facts you confirmed, at most one per reply, and only when it relates to what the review was about. A second agent checks the text against your confirmed facts before publication; if something does not match, the reply is rewritten once and otherwise goes to the manager.
Do you guarantee my restaurant will appear in ChatGPT?
No. No company controls what ChatGPT, Gemini or Google answer, and anyone promising that is selling something they cannot deliver. What Renver does is increase how much consistent, readable information exists about your restaurant — and measure, every month, whether it appears in the answers to a fixed set of questions chosen with you. That is a sample, not everything every user sees.
How does the pilot programme work?
The pilot runs for 30 days at one of your locations. There is no payment when you sign up: we run a demo and confirm the price, the scope and the start date before any charge. In the first week Renver analyses your reviews without publishing anything, to calibrate; then automatic replies are switched on and the restaurant page goes live. At the end you get a report with reviews handled, time to reply and visibility before and after — and you decide whether to continue with the annual plan.
Do I need a website?
No. Renver keeps a public page for your restaurant on a Renver subdomain (such as your-restaurant.renver.io) with the menu, prices, opening hours and frequently asked questions. If you already have a site, you can link to it or use the same facts there.
How do I get my menu onto the page?
Send a photo or a PDF of the menu. Renver transcribes dishes, descriptions, prices and sections and shows you everything to check; only what you confirm goes onto the page and into replies. When the menu changes, send a new photo or edit the item.
What if my restaurant gets more reviews than the limit?
Each plan includes a monthly allowance of new reviews (300 on Essencial, 1,000 on Profissional). At 80% we tell you. At 100% you choose: an extra bundle at a price agreed beforehand, or the reviews queue for the following month. Nothing is charged without your agreement. When you connect, we also answer the most recent older reviews (50 on Essencial, 200 on Profissional) — not the whole archive.
What happens if I cancel?
Automatic replies and measurements stop at the end of the paid period. The restaurant page stays up for 30 days, with a notice, and is then switched off. The information you entered — menu, opening hours, questions — is yours: you can ask for an export at any time.
Can I use my restaurant's own domain?
Yes. On every plan the page lives on a Renver subdomain, such as your-restaurant.renver.io. On the Profissional plan you can use your own domain, such as www.yourrestaurant.com.br: point the domain at Renver with a DNS record, and the certificate is issued automatically.
Does Renver publish information taken from reviews?
No. Reviews are used to find out what is missing: if guests ask about parking or gluten-free options, Renver asks you to confirm it. Only what you confirmed goes onto the page and into replies.
Start with one location. See it working.
A 30-day pilot, with no payment on sign-up. Price, scope and dates confirmed before any charge.
Join the pilot